Where are my cursor edit tools?

asked Aug 25, 2018 in Studio One 4 by Jambeau (150 points)

Hey I recently installed Studio One 4 on my Mac laptop running what I believe is the most recent OS High Seirra 10.13.6. I have been using the software on my PC desktop with no issues and love the software. I was going to use the laptop for mobile recording and the PC for mixing but the laptop is having issues with showing the edit tools for the mouse like the range, split, erase, etc. When I open up a song it just doesn't show anything where the tools usually are on my PC. I hope I'm not missing anything obvious I made sure to check that the software was activated in my account and tried to trouble shoot what I could. Thanks for anyone reading through this hope I'm not wasting anyones time with something dumb. It would be awesome to not have to bring my PC around with me so the help would be very appreciated thanks again!

2 Answers

answered Aug 29, 2018 by lawrencefarr (221,490 points)

Best answer

Hello,

Please make a support ticket so that an agent can assist you. Include that image in your ticket and also include an SPX file as outlined below in your request.

To access your MAC's System Profile:

OS X 10.11 (El Capitan): Apple Menu --> About this Mac... --> System Report --> File --> Save
OS X 10.10 (Yosemite): Apple Menu --> About this Mac... --> System Report --> File --> Save
OS X 10.7 to 10.9 (Lion / Mountain Lion / Mavericks): Apple Menu --> About this Mac... --> More Info... --> System Report --> File --> Save
OS X 10.6 (Snow Leopard) or earlier: Apple Menu --> About this Mac… ---> More Info -->
File --> Save As
Save it as "your_name.spx"
Attach the .spx file to the reply of this email.

answered Dec 22, 2020 by OBEDIA (490 points)

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