Brand new 16R can't connect over network with UC surface. Works over USB. All versions up to date

asked Mar 19, 2019 in StudioLive Series III by joshberry (190 points)

Just un-boxed a new 16R, and haven't been able to connect to it with UC surface over the network at all. (16R > router > wifi > iPad). It doesn't appear in the 'scan' screen. I can connect over USB from a laptop.

I've updated the firmware on the mixer (1.10.15552) and the iPad version is current.

I have a totally stock-standard setup, so I'm sure what to try next...? Something in my router???

3 Answers

answered Mar 28, 2019 by jonnydoyle (403,640 points)

Best answer

Please try the following steps to connect a router to a Series III Rack Mixer.

Power off everything.
Connect the router's "Lan port" to the "Control" network port on the back of the mixer.
Power on the router and allow the router to fully booth up, then power on the desk
In Universal Control you need to go to the Network Tab and put the mixer into "Dynamic" Mode and press "Renew IP Lease"
Once completed and a IP address is displayed you then may log onto the same router with your devices and run the PreSonus App's for wireless control.
The StudioLive should appear for you to select. If you need to set the permissions for the connected the remote device this is done in the "UCNET" menu.
If the issue remains, please reset the router

Please see Section 2.2.1/Page 5.

Link: https://pae-web.presonusmusic.com/downloads/products/pdf/StudioLive_Series_III_Rack_Mixers_OwnersManual_EN_11052018.pdf

If the issue remains please confirm that you have checked all cabling is in the right ports and that the said cabling is fully functioning.

answered Mar 19, 2019 by jonathanbeverly1 (460 points)

answered Mar 20, 2019 by joshberry (190 points)

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