Questions & Answers

Vote To Allow Users To Disable The Horrid & Next To Useless 'Shop' Tab From View In Studio One 4.6

+86 votes
asked Dec 11, 2019 in Look and Feel by scottmoncrieff (960 points)
When people go and use a Daw, they use it to make music, they don't go to a Daw and expect to be faced with any notion that they are entering a shop. Not only that, it's just plain ugly, takes up space and serves no operational functionality in terms of music production. It's bad enough that there is a Cloud tab there as well. If people want to use these features, then they should be hidden away from view in a popup view window you can access from the 'Studio One' main menu. Otherwise, users should be able to disable these from services. The Shop tab, should not be taking priority over the main functional Pool tab window, in any case.

9 Answers

0 votes
answered Dec 14, 2019 by matthewritenburg (8,920 points)
Yes, we should be able to remove this or at the very least:

1. We should be able to disable any background updates that shop makes to ensure that is is not downloading or updating content while we are working on a song

2.  We should be able to disable the shop from storing any temporary content on our computers.  I want to be 100% certain that the shop is not storing images, text files, or anything on my computer.
+1 vote
answered Jan 2 by lisarowe (3,490 points)
I'd like to add: reordering the tabs would be good so I can move my Pool tab (which I use every time) ahead of Loops (which I never use).

And since the browser tabs are causing S1 to crash, maybe they can save the day by fixing the bugs and this issue at the same time!

–2 votes
answered Jan 19 by Wazatron (670 points)
Couldn’t agree more. PreSonus is making huge strides alright.... strides towards making me look elsewhere. I buy progression and a month later they kill it. I buy a quantum 2 and two years in they abandon it. And now they’re turning the DAW into a shopping cart? Wtf....
–1 vote
answered Feb 20 by dennisgilman (220 points)
I agree 100%. But since I just purchased the StudioLive32S and Studio One Artist 3 weeks ago, I miss Reaper and my old Tascam. Reaper was easy to use and accepted all my plug-ins. I'm not happy with the inability to get help or answers from Presonus and I get the feeling they don't care about me since they already have my 3,000 dollars. Besides the annoying ads, Studio One Artist wont recognize my IK Multimedia plug-ins. I wont even waste my time trying to load my BBE ones and all are 64 bit compatable. This 3,000 dollar StudioLive32S wont even work as a sound card so I have to use a separate computer too listen to their training videos and those are mostly just sales videos. So far, the most helpful videos are from disgruntaled Presonus users who share how they finally solved issues. At this point, I'll pay Obedia for a few classes (they built me a good computer and respond to my questions) and if that don't work, I'll be headed to FED X to send this back. Presonus needs to spend more time on tech support and less time on advertising. A little honesty goes a long way.
commented Mar 30 by jonnylipsham (14,920 points) 1 flag

A few things that might help you here:

1) Studio One Artist is the stripped-down version of the DAW that is bundled with the hardware, and natively does not support 3rd party plugins, unless you purchase the add-on that unlocks this feature. It really is designed as an opportunity for folks new to Studio One to give it a try before considering upgrading to the flagship Professional version.

2) Could you explain some more about what you mean about the StudioLive not working as a soundcard? From what I read, it sounds to me like you have not set it up so that, in Windows, you give the StudioLive exclusive mode in both recording and playback, with the device set as the default recording and playback device. If you do that, you will be able to run Studio One and YouTube and any other audio source simultaneously.

3) I certainly would recommend some classes in Studio One and PreSonus products, and Obedia are a great place to go for that.

4) What do you mean by "annoying ads"? Are you referring to the News Feed? That's just relevant PreSonus activities, news about updates, giveaways, upgrades and discounts on PreSonus products. That only appears on the Start Page, and you don't have to pay it any attention if you don't want to.

I hope this addresses some of your questions, and I apologise for not seeing your post here sooner.
+2 votes
answered Feb 21 by niles (52,940 points)

@scottmoncrieff You do know you can disable the Shop tab by disabling PreSonus Cloud Support in Studio One > Studio One Extensions > Program Extensions?

0 votes
answered Mar 5 by hansjeboer (260 points)
Can only agree. Either make it moveable to the end, or deletable (without messing with the cloud tab).
–1 vote
answered Apr 1 by dennisgilman (220 points)
It just gets worse. Yesterday I caved in and purchased VST/AU/Rewire Support - Full Version software. (paid for, had the money taken from my bank account by Presonus etc..) and can't get my software. No response at all after doing the support ticket, no help on phone support. They just took my money and are now ignoring me. It's hard to call this a good company at all now. I even called and their support line refused to even take my info. Here is my Order Reference #: 209011640 which phone support refused to take. I assumed I would get my software. They got their money. Last I heard, there isn't a software shortage or back-order. I really don't want to bad mouth this company. I just wish they would quit giving me reasons.
–1 vote
answered Apr 1 by dennisgilman (220 points)
To make matters even worse, the software I bought yesterday that Presonus wont allow me to download is now on sale at half the price I spent yesterday. What is wrong with this company? They do not care about the customers. They make it as difficult as they can to get help or answers. Really. This is how they are treating me.
–1 vote
answered Apr 1 by dennisgilman (220 points)
Now Presonus, after not allowing me a download of the software I purchased yesterday is refunding me half of what I paid for it because it went on sale today. Is that how honest businesses work? They litterally closed the ticket. They just stoled my money, gave me nothing and then I get half the money back. If I see one more church video from these hypocrites I'll scream. I am not some troll. I just wanted what I paid for. I've wasted hours trying to resolve this and Presonus does not care.