Question

I just purchased a new AUDIOBOX USB 96
I came home to register and download the software and drivers, and when I tried to register my product
I got an error message which says : "This product key has been registered already. Please supply an unused product key."
what can i do to fix it, its a new product not second handed so I don't understand why I get this message

Answer 1

If you have this issue then log a support ticket.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-create-a-new-Support-Request-