I purchased the 32S Series III console in August of 2021. After reading and following all of the User Guide instructions, addressing both the recommended [firmware update] and the download/installation of UC and US software, I have been plagued ever since with 'failure to start correctly...' and/or 'check your hardware connection...' error messages, when opening StudioOne Pro V.5+ and attempting to simply select the 32S device as my new and preferred interface. I have spent over four (4) months, trying to problem solve this issue, to my dismay and frustration. Today, I stopped by the local vendor, again mentioning my frustration with this ongoing issue. Surprised and unable to provide any other solution, he kindly suggested that I return the device on warrantee, for potential repairs or replacement. Before doing so, I went over all the a/n steps yet again, but this time including my overlooked 'continuity' testing of the provided USB cable, thinking the solution, had to be something simple. The cable was fine, and this annoying problem, apparently shared by many others within this user group - sadly remains unresolved. Finally, after searching the Presonus Help Forum for the umpteenth time, I spotted your post regarding similar concerns, together with what appears to be a useful link and potential solution. I will follow those detailed instructions and hopefully resolve this issue - once and for all. Thank-you for your post!