Question

My AudioBox is a few years old and I am running Catalina on my mac. When I plug in the box, it lights up like its receiving power and it all seems like it's going to work. When I open the garage band, it cannot detect it. In the preferences of garage band, it is nowhere to be seen. In the system preferences under audio, it isn't a listed input and finally, in the system report, it is not showing as connected to the computer. Basically, my takeaway is that the system isn't even acknowledging its existence.

I updated to the most recent universal control and even it, does not recognize it. My computer has 2 USB ports and it hasn't worked on either. Further, I've plugged in other devices into the same USB ports and they all work fine. Any thoughts?

Answer 1

I have exactly the same problem. I've tried a couple of USB B cables, each time the situation is a bit different. The furthest I've got is that my DAW is recognizing it, but no sound/signal coming in from my synth. It's pretty frustrating tbh :/ Have you managed to fix it somehow? Thanks

Answer 2

I actually did manage to fix it last night! I was talking with a audio tech at my university and he said this happens a lot and gave me a handful of usb extensions to try. It worked perfectly on each one of them. Just a simple female to male USB extension. Or even a USB hub will work. It’s not the perfect scenario but cheaper than buying a whole new box. I’m not sure if they are like 2.0 to 3.0 extensions or anything but this has solved my problem. I hope it solves yours!

Answer 3

Absolute genius! I have two of those, one failed, but the second one works flawlessly it seems. I don't understand this "solution" at all, but the important thing is that it succeeded. Anyway huuuuge thanks, I've been really frustrated with this one for a long time 

Answer 4

Hi

I am about to buy the female to male USB extension, but I see in Amazon there are for 2.0 and 3.0, there is no a converter alike.

Would you please let me know which one worked in your case ? My Mac has USB 3.0 port and AudioBox USB is a 2.0 port

Many Thanks !

Answer 5

HI I resolved the issue with a USB HUB 3.0 ANKER 4 ports ultra slim, in Amazon cost 12 pounds.

It is incredible I wrote to Presonus and after 2 emails requesting information from the unit, never mentioned to try this.

They want me to send it to repair with a cost charge of course like 80 pounds.

Answer 6

I created an account just to share a solution! I got an old Audiobox USB (the black 48khz one) from a friend and had all the same problems on my 2016 MacBook Pro with all USB-C ports, running Big Sur. It wouldn't work at all, and then it started intermittently chirping and then disconnecting. I had been using the official Apple USB-C to USB-A adapter. As a last resort, I bought the Apple "multimedia" adapter, which has HDMI and USB-A. To my surprise, this completely solved the issue. I'm waiting to get a special USB-C to USB-B cable in the mail that I'll try as well.