Ask a Question
Questions & Answers
Has anyone else had issues making purchases with the MasterCard secure checkout?
I purchased the Studio One Artist Booster pack. About a week or so ago I purchased a loop packs. During checkout I got routed to the MasterCard secure pay feature.
I tried to checkout, clicked purchase, but nothing else happened. I repeated the process. The "redirected to thank-you page" started to load, but did not load. I then tried (third time) with a different credit card and got the message "you already purchased".
The whole time my "cart" still showed I had artist booster pack in it.
My credit card has been charged twice at full price (140+).
Any advice is welcome.
studio one 4
to answer this question.
Please contact Support about your issue.
I am in the same issue, i bought an artist booster pack, but it isnt in my account, and the charge is already done, i dont have the money and the pack, i opened a ticket in support, but i dont have any answers yet :(
Hello guillermomasete- PreSonus solved my issue with a refund for the over-payment portion and the purchased items are in my account. I had emailed on a weekend and I think everything, including refund, was finished by Wednesday or Thursday at the latest. I was very satisfied with the service I received.
Completed Feature Requests
Studio One Feature Requests
PreSonus Hub / Plugins
Notion Feature Requests
StudioLive Series Feature Requests
Networked Stage Box
SW5E - AVB Switch
Live Sound Reinforcement
Thunderbolt - Quantum
USB Audio Series
Recording Interface Series Feature Requests
Atom Pad Controllers
Controller Series Feature Requests
PreAmps, Signal Processors and Monitoring Hardware
General Feature / Product Requests
My SL16 Series III is distorting in the high frequency through the USB. Has anyone else had this problem?
Anyone else had upgrade issues moving from v3 Producer to v4 Professional ? My purchase doesn't even show up ?
Has anyone else downloaded a trojan with the last Studio 1 V3 update? (Win32/Filecoder.Cerber)
Anyone else having issues with new Effects causing UC Surface to crash on Series III 32 R?
Anyone else experiencing issues with VST plugins when studio one updates
Stylus RMX Kit Mode doesn't work with S1 V3.. and only 4 channels in multi mode work. Anyone else having issues?
Anyone else had their Firewire port push in on Dante card?
Anyone else noticing more crashing with the latest Studio One update (184.108.40.206987)?
Has anyone had an issue with their Sceptre s6 (or s8) sounding boxy/muddy? (Reset on DSP did NOT work)
Has anyone had crackling/distortion/dropouts on the headphone outputs on 1824c when adjusting the volume?
Most popular tags
studio one 3
studio one 4
studio one 3 professional
studiolive series iii
studio one 2
studio one 3 feature requests