Question

I purchased the Studio One Artist Booster pack. About a week or so ago I purchased a loop packs. During checkout I got routed to the MasterCard secure pay feature.

I tried to checkout, clicked purchase, but nothing else happened. I repeated the process. The "redirected to thank-you page" started to load, but did not load. I then tried (third time) with a different credit card and got the message "you already purchased".

The whole time my "cart" still showed I had artist booster pack in it.

My credit card has been charged twice at full price (140+).

Any advice is welcome.

Thank-you,

Sven

Answer 1

Please contact Support about your issue.

Answer 2

HI

I am in the same issue, i bought an artist booster pack, but it isnt in my account, and the charge is already done, i dont have the money and the pack, i opened a ticket in support, but i dont have any answers yet :(

Answer 3

Hello guillermomasete- PreSonus solved my issue with a refund for the over-payment portion and the purchased items are in my account. I had emailed on a weekend and I think everything, including refund, was finished by Wednesday or Thursday at the latest. I was very satisfied with the service I received.