Questions & Answers

audiobox usb installing always comes back saying failed, giving code:32, what is wrong?

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598 views
asked Feb 11, 2016 in AudioBox USB by qthompson332 (150 points)
I have just bought a new audiobox 2x2 last night and when go to install the driver it comes up saying code 32, when ignore and keep going after installing files it says failed but continues to ask if I want to restart my pc.

1 Answer

0 votes
answered Feb 11, 2016 by mattcaprio (147,560 points)
selected May 5, 2016 by mattcaprio
 
Best answer
Please check out these two guides, which will assist you in setting up your AudioBox:

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio

2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows Vista and Windows 7:
http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7

Windows 8, 8.1 and Windows 10:
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-

If you're still having issues, please create a support ticket.
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