Questions & Answers

Problem with sphere account and paypal

+2 votes
2,250 views
asked Oct 20, 2020 in Studio One+ by rodolfogaray (140 points)
Goodnight. I had problems with my account. Presonus did not charge me with paypal. On the website,  my account says active, but when trying to access studio one it tells me that the account does not have an associated license. I have money, how can I pay, or retry to pay with PayPal? Thank you.

4 Answers

0 votes
answered Nov 2, 2020 by thomasrau2 (310 points)
i have the same problem...today i paid it twice and my account does not work! do you find a solution?
0 votes
answered Nov 2, 2020 by rodolfogaray (140 points)
I removed my sphere account, complete erased, then i canceled the paypal month payment in paypal account. created a new account with the same email and now works.
0 votes
answered May 23, 2021 by markbarth (140 points)
Hello.

I have had the same problem.

I have found a solution.

First i have erased my Presonus Accout. But it isnt nessesary (hope this word is correct :o) ).

You must only iif you for example life in germany... use a other country on the drop down menu.

Than chose the your correct Country in Your dropdown menu.

Now you can push the paypal button.

It works for me.

Greetings

Mark
0 votes
answered Nov 17, 2022 by martinstyblo1 (180 points)
I deleted/erased my account like you said, made a new one and now my Products/Software (Studio One 6 Artist) ist all deleted.

I can't register my AudioBox iTwo again, it says "product is always registered".

And i still can't choose Paypal just credit card.
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