Question

I just downloaded/installed Studio One. I have Windows 10. When I start the recording program I got an error message saying I needed to change system settings to "Stereo." I clicked on the "change system settings" button and it showed that I was already set to "Stereo." I clicked "apply" anyway but that didn't solve the problem. Research online suggested to download ASIO4ALL. Downloaded/Installed it. Now I can play back what I record but I can only play it through my computer's built in speakers. It won't play anything through the headphones plugged into the Audiobox USB module. I later got another message saying the program couldn't locate speakers... right after it played music through them! This is a brand new Asus laptop that's never given me any trouble until now. If anyone can help, I'd greatly appreciate it.

Thanks

Answer 1

You need to use your AudioBox as "Ready" usually AusioBox 1/2 or 3/4/ or 7/8 , depending on your audiobox model,,
Try reinstalling the audiobox driver software (not studioone) ,, Download the latest driver from your MyPresonus account..
Before you run the install exe, right click, properties, COmpatability Tab, Choose Win 8 and "Run as Admin",,
Then run the audiobox exe install,,,   Then choose the audiobox.exe file and right click properties, same path as above and make sure it's in compatibility mode Win 8 and Run as Administrator.
Do the same Compatibility Mode for Studio One exe file,,, location C:/Program Files/PreSonus/Studio One 3/Studio One.exe
If that doesn't work, Reinstall S1 latest version from MyPresonus account,,the 64bit download,,  Hopefully your using S13,not S12,,  and prior to install, set compatibility mode..
Now,, you should not have to use compatibility mode for S13, but your having issues,,

If that fails, start a support ticket,,