Questions & Answers

Quantum 2626 doesn't sync after reboot Windows

+2 votes
628 views
asked Feb 10, 2021 in Thunderbolt - Quantum by timverry (180 points)
Every time I reboot my Windows 10 PC, I have to power cycle the Quantum 2626 to get it to sync. It just sits there with solid red light. I've tried restarting Windows audio service and any other possible software solutions I can think of.

It turns out the power switch is on the back of the unit which makes this extremely inconvenient. Otherwise it's been working great.

Is there any way to get it to sync without power cycle?

3 Answers

0 votes
answered Dec 23, 2021 by jessetijnagel (150 points)
The only way to link the 2626 on Windows 10 / 11 for me too, is a hard boot. That means hot plugging the device a second time also doesn't work. If the 2626 somehow get's plugged out, a shutdown is required to ever get it working (blue light / sync) again. I have tried to change bios settings (ROG STRIX Z590-I) to solve this issue, without any luck.

Other than that, and the inconvenient power button, the 2626 interface is stunning!
0 votes
answered Jan 21, 2023 by nicklasandersson (140 points)
I have the same problem.

If the computer is down or if the quantum is unpowered, then the only way to have it synced again is to make a complete restart of the PC.

Is there any fix for this problem?

please clarify!

Best regards

Nicklas
0 votes
answered Jul 23, 2023 by marcelodaluz (200 points)
Hello, someone found a solution to this annoying behavior?
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