Questions & Answers

Why does my Quantum 2626 not hot plug and only sync during computer boot up?

0 votes
asked Nov 13, 2022 in Thunderbolt - Quantum by danmahoney2 (160 points)
I have an Asus PRIME Z690-P WIFI D4 with the ThunderboltEX 4 card installed and the Quantum 2626 is only synced if the interface is powered on before starting the computer. If the computer is on and then the interface is turned on the device is recognized in the Thunderbolt Control Center, but not synced. Tested on a Gigabyte computer with their TB3 expansion card and it hot plugged no problem several times.

2 Answers

0 votes
answered Feb 8 by jasonsiebert (170 points)
I have the same problem. Not an answer but wanted you to know you are not alone.  Same problem on windows 10 and 11 with an msi motherboard
0 votes
answered May 3 by stevencarman1 (150 points)
Same problem as of May 2023. I've openede a ticket with Presonus only for it to be closed with the explanation that they know it's an issue. Trash support for Windows users.