I have this exact issue with my Presonus Quantum 2626 and support has not helped. I've tried everything and still have the issue. I have 2 of these interfaces, so I am not happy with PreSonus at all. I've basically turned off all security, firewall, etc. purchased new Apple Thunderbolt 3 cables and nothing works. I can't update the device firmware. There's no button like they show in the documentation. I just have this PLEASE UPDATE DEVICE FIRMWARE! text that underlines like a clickable link when you hover the mouse over it, but clicking it does nothing!
I have an iMac Pro with 8 Core Intel Xenon W, 32 GB RAM, running Ventura 13.0.1, but this has been an issue for about 2 years.