Questions & Answers

Atom SQ is absolutely not being recognized with Studio One. I've tried everything suggested

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asked Apr 9, 2021 in Atom Pad Controllers by johnnelson20 (160 points)
Hey all, I've done my homework for about three hours now regarding why my Atom SQ isn't being recognized by Studio One 5.2. I know this question has been asked before, but I want to make sure nothing has changed since the question was first posted. I read, and re-read the forums and FAQs even after following the steps listed in forums and FAQS, nothing is working. I understand that I had to unlock my security features to allow the firmware to be actually installed, and that's been taken care of as well.  I'm using Presunus Sphere, so I have the latest updates with StudioOne, and I have triple-checked the Universal Controler downloads and firmware update with reinstallations. Nothing is happening. I'm running all of this on macOS  Big Sur 11.2.3 and according to the Universal Controller app, I'm with the current latest version:

EDIT: I forgot to add that I also attempted to manually add the Atom SQ manually in Studio One, and nothing happened as well. I see that Recieve from/Send to had no options, and when I hit the "reconnect" button in the External Devices pannel, it keeps telling me to connect the device with a USB cable. I also switched what USB port it was plugged in just to see if that could help.

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