Questions & Answers

Universal Control cannot read my mixer however laptop can read recognize it when it is connected ?

+2 votes
522 views
asked Jul 25, 2021 in Ai Mixers by haboobnady (170 points)
I 've Dell G5 laptop with thunderbolt 3 - i'm using windows 10 64x - so i bought apple converters that is recommended by presonus to connect the mixer , and my laptop can recognize the mixer when connected , but Universal Control cannot do that , i tried more than version from UC , but the same problem
Every time, i uninstall the one i use to install another version , but the same problem exists

1 Answer

0 votes
answered Jul 28, 2021 by mackjohnson1 (78,460 points)
 
Best answer

Create a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-create-a-new-Support-Request-

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