Question

Good morning,

trying to use my macbook pro with Presonus live 16.0.2...software is downloaded...when opening Universal Control, message "firmware needs to be updated". when clicking to update, connection is lost between mac and mixer during update attempt (Presonus usb selection in sound preference disappears), then next message, "could not connect"

also during update attempt, mixer does what seems to be a restart......

Answer 1

Make a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-submit-a-Support-Request-

If you've already made one, check and see if they've responded.