Questions & Answers

Universal Control connections

0 votes
449 views
asked Sep 9, 2022 in StudioLive Series III by uqtgxcnl (150 points)
Good morning,

trying to use my macbook pro with Presonus live 16.0.2...software is downloaded...when opening Universal Control, message "firmware needs to be updated". when clicking to update, connection is lost between mac and mixer during update attempt (Presonus usb selection in sound preference disappears), then next message, "could not connect"

also during update attempt, mixer does what seems to be a restart......

1 Answer

0 votes
answered Sep 9, 2022 by mackjohnson1 (77,570 points)
selected Sep 13, 2022 by mackjohnson1
 
Best answer

Make a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-submit-a-Support-Request-

If you've already made one, check and see if they've responded.

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