Questions & Answers

update the firmware of your device????

0 votes
1,003 views
asked Apr 26, 2023 in StudioLive Series III by dominicmetzger1 (150 points)

Hello I need your help. When I start my Universal Control App, I always get the error message 'update the firmware of your device, the range of functions is not available'. I have updated the Surface/Tablet, Universal Control app, Welan Router, Studio3 Rack to the latest version. The error message is still displayed. What's the mistake?

2 Answers

+1 vote
answered Apr 26, 2023 by mackjohnson1 (78,460 points)
 
Best answer

Create a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-submit-a-Support-Request-

0 votes
answered May 30, 2023 by cmworship (370 points)
Try to upgrade the studiolive firmware.

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