Questions & Answers

Universal Control won't detect my Quantum 2626 on my new M2 mac?

+2 votes
2,808 views
asked Jun 11, 2023 in Thunderbolt - Quantum by philipwalsh (140 points) 1 flag
Quantum 2626 worked fine on my previous M1 Mac. But UC won't detect the device even though I've allowed it in Privacy and Security and updated UC.

4 Answers

0 votes
answered Jun 29, 2023 by mikedee1 (200 points)
I have a Mac Studio M2 I just got and can't get UC to connect to the quantum 2626 at all. I also have a new macbook pro m2 and UC connects to the quantum 2626 but it won't play any sound or show any controls :-(
0 votes
answered Aug 19, 2023 by [email protected] (360 points)
I got also issues with my brand new 2626.

Using M1 Max with Ventura.

It won’t connect and even if it connects the device disappears after a couple of minutes.
0 votes
answered Aug 30, 2023 by vinceromanelli (140 points)
also having the same issues with an M2 air and a Quantum 2
0 votes
answered Oct 3, 2023 by jonathanvaro (140 points)
Hey All.

I wanted to let you know that it's most likely an issue with the cable. If you're using an older Mac Thunderbolt cable, it may not be Thunderbolt 3 compatible. I had the same situation with my Mac Mini M2 to my Quantum 2626. I used my Thunderbolt cable that I use to charge my MacBook Pro without success and I felt that I should see if a different cable would work. Unfortunately, I didn't have another cable that was long enough to reach the Quantum in my studio setup.

This is what I ordered from Amazon and what fixed the issue: https://a.co/d/ezjb3UY

It doesn't have to be this specific cable... any Thunderbolt 3 cable should work.

Hope that this helps you all! Let me know if it does.

Best,
Jon
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