Question

I have just unboxed my new Studio 19 Mobile, plugged the power supply and the usb in my laptop.

The UC instantly recognized it and asked to update the firmware which I promptly did.

After received the successful message I turned off the interface and turned on again as requested by UC.

So far so good the interface was working.

When I plugged in my Sony MDR-7506 in the phone jack it turned off immediately and is not turning on again.

Does someone faced this issue?

Answer 1

If your Studio 192 Mobile no longer powers on, it is faulty.  You should have it exchanged from your store or contact PreSonus for repairs.