Questions & Answers

How can Update Firmware Studio 192?

0 votes
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asked Aug 18, 2017 in Studio 192 USB 3.0 Interfaces by gabrielgorostidi (150 points)
After an update process of the UC (2.1.1.43544),  my studio192 It doesn't work.
"Please Update Firmware device"
Thx

2 Answers

0 votes
answered Aug 21, 2017 by butchrichard (120,620 points)
 
Best answer

Open the Universal Control Application, go to Settings>Update Firmware...

If you get a pop up telling you the firmware is up to date, click Update Anyway.

If the problem persists, we can try the following:

* Power off the Studio 192

* Whilst holding down the 'Talk' and 'Mono' buttons power on the Studio 192 (this will boot the Studio 192 into Load mode)

* Open the Universal Control application and try to force the firmware update again.

Should this still not resolve the firmware issue try connecting your Studio 192 with a USB 2.0 cable.

If again, the above steps fail to get the Studio 192 to function normally, I suggest trying all mentioned troubleshooting steps on a different computer.

If the problem still has not been resolved after you have tried troubleshooting with a different computer I suggest you have the Studio 192 exchanged from where you purchased it. 

If you cannot exchange, contact PreSonus Support for repairs if you are US or alternatively you can contact your local distributor for repairs internationally.

0 votes
answered May 18 by KevinElib (870 points)
The issue I'm having is after attempting to force the update, there's no other options to click after it says The attached hardware is already up-to-date. I used both cables usb 3.0 and 2.0. Also tried on three Macs and still nothing. I read something awhile back about reverting to an older UC Software, perhaps maybe an older firmware backwards update or downdate could occur. NOTHING!
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