Sorry to hear about the recent issues you have been experiencing.
Please check out these two guides, which will assist you in setting up your AudioBox:
1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:
2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:
Windows Vista and Windows 7:
Windows 8, 8.1 and Windows 10:
If you're still having issues, please create a system profile for me using the instructions in the articles above and attach it as a reply. I will then be able to examine your system and provide you with further troubleshooting.
If you are still running into issues, please submit a ticket to technical support.