A powered USB 2.0 hub solved it for me. Apparently it wasn't getting enough power, which makes sense. That has been the issue with other USB powered devices I've had problems with in the past (external hard drives, etc.) I tried 2 models and 1 of them didn't solve the issue, but 1 did. I've read elsewhere that the ports must be 2.0 compatible, which is why I opted for 2.0 models.
This model solved the issue- Macally 4-port powered USB 2.0 hub with 5V/2A power supply.
This model did not solve the issue- Amazon Basics 7-port USB 2.0 with 5v/2a power supply.
I hope this helps some people.