Hello Christine x,
Thanks for your help, I have done exactly what you have told me but the problem continues. I have also tried to uninstall the antivirus, but the problem still continues.
Can it be incompatible with my hardware?
Summary
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 7700 @ 3.60GHz 34 °C
Kaby Lake 14nm Technology
RAM
32,0GB Dual-Channel Unknown @ 1203MHz (17-17-17-39)
Motherboard
ASUSTeK COMPUTER INC. TUF Z270 MARK 1 (LGA1151) 27 °C
Graphics
SDM-S75A/E (1280x1024@59Hz)
Intel HD Graphics 630 (ASUStek Computer Inc)
4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc) 27 °C
ForceWare version: 391.35
SLI Disabled
Storage
465GB Western Digital WDC WDS500G2B0A-00SM50 (SATA (SSD)) 26 °C
931GB Western Digital WDC WD10EZEX-60WN4A0 (SATA ) 29 °C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio