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my audiobox usb is not recognized by my computer
+3
votes
71,096
views
asked
Jan 31, 2016
in
AudioBox USB
by
paulcherry1
(
180
points)
surface pro 4
Windows 10, 64 bit
usb 3
audiobox
commented
Jan 31, 2016
by
nixphoto
(
100
points)
moved
Feb 1, 2016
by
mattcaprio
Same problem with mac mini, OSX 10.10. Presonus Studio One Artist 2. Has been working fine but went out and can't get back up.
1 Answer
–3
votes
answered
Feb 1, 2016
by
mattcaprio
(
147,560
points)
selected
May 5, 2016
by
mattcaprio
Best answer
Please check out these two guides, which will assist you in setting up your AudioBox. If this doesn't fix your issue you'll need to create a tech support ticket.
1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:
http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio
2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:
Windows Vista and Windows 7:
http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7
Windows 8, 8.1 and Windows 10:
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-
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