Question

Dears,

I need support to the sound issue (crackles and pops) that is happening all the time since I have bought my new notebook ASUS VivaBook Core i7, 8GB memory, 256GB SSD and the audio interface Presonus Studio 24C. Anytime I play something (e.g. YouTube, MP3, play guitar on the Studio One etc.) a crackling e popping audio happen.

I have read all the posts in this forum and tried chance the buffer block or any setup related, but it did not work. The audio sounds like the same vinil crackling and popping audio.

My Presonus Studio 24C is conected to Yamaha HS5 monitor and I use for home studio recording.

What test do I have to do?

What setup do I have to check up?

Is it a driver issues on Windows 10?

In my old notebook (Samsung RF511) with Ubuntu and even with Windows 10 this problem did not happen.

Sincerely,

Marcus Conrad

Answer 1

Good day!
Try an older driver like

PreSonus_UniversalControl_v3_3_0_59348

it helped me

I started to slow down after updating the driver to the last one ..

it is also useful

To make these adjustments, right-click on Computer > Properties > Advanced System Settings > Performance > Settings, and select:
* Visual Effects > Adjust for best Performance.
* Advanced > Processor Scheduling > Background Services.
* Advanced > Data Execution Prevention > Turn on DEP for essential Windows programs and services only.

Answer 2

I am having the very same problem with my usb audio box and my new USB 24C. It sounds terrible and makes it terribly difficult to record. I have been watching video after video and making the recommended changes but the sound quality is still unusable. I am using the following laptop:

Dell Inspiron 7706 2n1

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz   2.80 GHz

Installed RAM 16.0 GB (15.7 GB usable)

System type 64-bit operating system, x64-based processor

Pen and touch Touch support with 10 touch points

Windows 10.

I am also using the Sphere subscription and all of my drivers are up to date. I did a fresh install not more than a week ago. Is this a windows 10 issue?

Overall, I am happy with the Sphere experience, especially Notion 6, however, all of that means nothing to me if I can't record and playback with out the snapping and crackling. It's incredibly frustrating and I just want a true fix to the problem. This seems to be a very prevalent problem across the Presonus platform yet no one seems to have a solid fix for it. I have also noticed that my USB 24C sometimes fails to initialize after starting Studio 1. I'm starting to lose faith in the product. I have used Line6 and third party DAWs for years without incident. I'm going to head over to my local guitar shop, where I bought the interface and see if anyone there has any suggestions.

Answer 3

My Studio Live 32R has been crackling during playback ever since I purchased the system using Studio One now up to v5. It will not crackle when imported into Sound Forge Pro for further editing and also when exporting to a wave file. The bass guitar is the worse. I have tried everything imaginable with no luck. Just something I have to live with. Now I am having trouble getting my UC console to boot up. After clicking on the 32R icon. The wheel spins and spins. After a restart (maybe two) I can get the UC console to pop up. Another issue I may have to live with for now. (everything imaginable done again)

Answer 4

I am having the same issue, when I am using chrome to watch anything I get pop noises, trying to change any setting not resolving the issue

Answer 5

same here... :(
does anyone have an answer?

Answer 6

Hello,

In case it helps anyone else, I had this problem as well (continuous popping/crackling noise) with my Studio 24c, and the solution for me was a BIOS update. I am on Windows 10 Pro x64.

I had tried everything I could think of previously and every suggestion I found on the internet, older drivers, changing buffer size, deactivating various settings in windows, I even removed all other peripherals connected to the PC, nothing changed. But I was convinced it had to do with the motherboard/USB ports, because it was kind of rhythmical.

So finally I went to the motherboard support website to get a BIOS update, and every noise magically disappeared afterwards.

Hope this helps some of you :)

Answer 7

Adding in hopes of finding a solution to this problem myself. Just started happening one day and hasn't gone away since

Answer 8

Greetings

This is an issue for me since updating my firmware on my iOne. Was rock solid until then. Now I just get crackles. Think the new driver has borked things as has the firmware.

Trying various solution and will feedback.

Cheers

Jay

Answer 9

I had some crackling for a few minutes, because I was unsing a slightly longer cable of slightly worse quality than the one provided by Presonus. Switching back to the original cable resolved the issue.

Also, if I connect the 24c to a non (externally) powered usb hub, It just won't wake up. I think the 24c is a bit finnicky about the amout of power it receives, so be shure to be using the original cable, and if you can, try with a decent powered usb hub, just to verify that the problem is not related to the usb ports not giving enough power to run it properly.

Answer 10

I had same issues . . . the fix was simple for me . . . opened Studio One . . .  clicked on name of my interface . . . opened audio setup . . . the process precision was set on 32 bit . . . I changed it to 64 bit . . . works perfect . . . my computer is 64 bit and for some reason it was set on 32 bit

Answer 11

Hey guys I was facing the same probleam here. I just changed the driver to an older version like our fried suggested and it works now.

PreSonus_UniversalControl_v3_3_0_59348

And return de firmware to 1.13 to. I had made an upgrade to the 1.17 version. I just left on the same version which it came from store

Answer 12

Hi,

I had random clicks while playing especially a sound file on Live, with Presonus Studio 68c and couldn't find a way out of it.
finally,
I've applied the recomendation from ibdhiipe,
 uninstalled the PreSonus_UniversalControl_Installer_v3.6.0.66460 and installed the PreSonus_UniversalControl_v3_3_0_59348
No need to apply the other recomendations.on Advanced System Settings 
the clicks left the house. A problem that I was handling since more than 1 year.

Thanks ibdhiipe

Guys at Presonus, please have a look on this, it's a 2 years difference from v3_3_0_59348 to v3.6.0.66460

Answer 13

Hello, here´s my input to this question about crackling noises.

I had updated my Dell XPS 15 5900 to Win 11 and was therefore asked to update UC to 4.0.0. That was a BIG mistake. I wrote to PreSonus Knowledge Request and got a quick replay with a lot of "stripping" to Win system for optimizing audio.

Unfortunately, it didn´t work and we communicated several times without any success. I even downgraded Win 11 to a clean Win 10. Then I read here about downgrade the UC:s version so I tried with a couple different versions. The one that worked for me was 3.4.2.63992  v.3.05 (downloaded) and then update it to v. 2.51 (I know, it seems strange that that´s an update - but whatever, it worked). If I tried with the downloaded versions (i.e. v.3.05), the UC Surface Monitor Control didn´t start as it asked for "Download new Version" or something . This is now working on my Dell XPS 15 and PreSonus Studio 1824c.

I hope this can help someone, take care.

Claes H

Answer 14

I purchased the Audiobox 96 USB and after a week of use, I started having clicking noises. Experimentally, I found out that the clicking sound occurs when I switch between browser, player, and other sources. Tried many options, and installing an older driver (in my case - Universal Control v3.6.4.87069) helped. The clicks are gone!

Answer 15

Hi. I'm just giving my experience with this issue, in case it could be useful to some other presonus user...
I'm also seeing that most questions are a little older and or not solved.
The issue: crackling while playback (on any DAW soft or windows sounds)

2023-nov-08
Laptop Acer Nitro 16 (AN16-51). i7-13700H, 16GB RAM DDR5, 1 TB NVME, NVIDIA RTX 4050 laptop GPU / Windows 11 23H2
Presonus StudioLive Series III 24 & 24R (both)
My laptop is brandnew. Presonus equipment were older and in use with others PC flawlessly

Obviously my problem was with my new laptop (is a nice laptop, so there had to be "something" to do)

I tried several settings with mixers (44.1/48 - 16bit/24bit - buffer size - compatibility mode - updates). > Nothing

Then tried other optimizations at the laptop. Almost everything (except some functions that couldn't be -dropbox, drive, etc.-) > Nothing

BUT WHAT WORKED for me, was going to: System properties > advanced system settings > Performance Settings > Advanced > Adjust best performance for background Services.
After this, no more crackling while playback.

Hope this could help any one before loosing too much time!

Answer 16

i had this problem i went to

Studio One - Options - Audio setup - Processing - And put "Dropout Protection" to maximum

Answer 17

I have the solution that worked for me. I was experiencing the same issue with my PreSonus Studio 1810c when I hooked it up for the very first time. I searched the web for hours trying to figure it out and didn't find much help. I tried updating my BIOS, going back to older versions of the Universal Control software and nothing helped. I was however NOT using the USB C-cable that came with the interface and was using a USB C cord that I already had and use to hook my phone up to my PC with relatively no issues. Sometimes my phone would disconnect and reconnect to my pc while it was hooked up to that particular cord. So after trying everything I found on the Internet. I finally thought to myself, Maybe it's the USB cable and I got a brand new cable I got in a pack of 4 for Christmas cause the cable that came with it is only 3ft long and that's definitely not long enough. (Seriously PreSonus?...) Well I powered off the interface and unplugged it from both ends. I hooked up my new USB cable and ever since it has worked flawlessly. So I would suggest either finding a new cable you have laying around or buying a new USB C to C or a C to USB A cable (if your computer doesn't have a C socket on it) and trying that if all else has failed. Hope this helps.

Answer 18

I have this cracking problem when change sample rate from 48Khz to 192Khz, but then,even in 48Khz the cracking sound keeps.

that works for me:

1. Disconnect the USB C to Usb C cable, and use the Usb C to Usb A cable.

2.The method: System properties > advanced system settings > Performance Settings > Advanced > Adjust best performance for background Services

No cracking issues now.