Questions & Answers

Playback from Mac stopping

+4 votes
960 views
asked Aug 20, 2021 in StudioLive Series III by mathewdale (330 points) 1 flag
My StudioLive 16 is connected to my iMac (11.5 Big Sur w/ intel processor) via USB and I'm pulling audio from the Mac into my board via USB input on 31 and 32. Everything will work fine until I try to play a YouTube video or something similar and I get "If playback doesn't begin shortly, try restarting your device". Everything else is normal on the mixer and I still hear other channels of audio fine, but my iMac channels loose signal. I've tried unplugging and replugging in the USB cable, Checking the channel in my Mac's audio midi set-up, flipped through input sources on the mixer, and even tried deactivating hardware acceleration (although I'm using safari and I don't have the option). The only thing that works is a power cycle of the mixer, not even a power cycle of the computer with everything plugged in will fix it. Is this a computer issue or a mixer issue and does anyone experience the same or know what it could be?

4 Answers

+4 votes
answered Aug 28, 2021 by chgraham (1,370 points)
This is happening to some other StudioLive Series III users (running either WIndows and Mac) as well.

When I reverted to Firmware v2.4.0.17466 this USB connectivity / corruption problem disappeared.

PreSonus knows about this issue.
+1 vote
answered Aug 29, 2021 by idealistaspirant (210 points)
Thanks, I just disconnected and reconnected the USB and playback started working again. This was a difficult answer to find here.
0 votes
answered Dec 4, 2021 by guillaumelanglais (2,730 points)
Exactly same issue. If I disconnect and reconnect USB, nothing happen. I need to do mixer recycle. Seem to don't happen with Chrome.
0 votes
answered Jun 14 by carlos489 (140 points)
This is still happening to me on my StudioLive Series III 32s using firmware v2.7.2.97735 (latest as off today), connecting to a MacBooks Pro M1 laptop. This issue happens a few times a day. Is this supposed to have been resolved? The previous posts are from almost 3 years ago.
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