Question

My specs are:

Windows 8.1

16GB RAM

Intel Xeon W3550

USB 2.0

I bought the AudioBox USB 96 a few days ago and registered it yesterday.  After hours of it not working no matter what I tried and all the troubleshooting I unregistered it to return it, but I was told at Guitar Center that I can't return it now because the software it comes with is registered to my account and there's no way to get rid of it.  So now I'm trying this as a last resort to avoid wasting $100.  

Everything is fine on my computer's end, the drivers installed properly and I'm using Universal Control 2.1.1, the software recognizes it and I can change the sample rate and everything.  The device is recognized by my computer and it is set to my default audio device.  However, when I open Studio One to actually use the AudioBox it buffers for a little bit and then tells me it won't initialize.

I would really appreciate if I could get a real fix to this problem as I've looked for answers on these forums to no avail.  If a fix isn't possible I'd like to get steps on how to return this to Guitar Center.

Answer 1

Sorry to hear about the recent issues you have been experiencing.

We would really like to help you get this AudioBox working on your system.  I saw you created a support ticket on this, and I responded to it on July 21, 2017.  Please log into your My.Presonus.com/support to view your ticket.  Thank you.

Answer 2

It would be useful if you could share your response with all of us. Jus' sayin'.

Answer 3

Try plugging it into the back of the computer, i.e. directly into the motherboard.

Found this in the labyrinth of help, knowledge base, Q&A and so forth.

Worked first try.

Answer 4

I am having this issue as well, Though mine seems a bit deeper. Upon start up it was working fine, but not long after (within 10 minutes) studio one lost the audio box and now my PC doesn't see it as a sound output. (I am using a windows 10 HP laptop)