Questions & Answers

Audiobox USB unreliable at connecting - sometimes recognised, sometimes not

+1 vote
asked Jul 21, 2018 in AudioBox USB by chrisastles (370 points)

I have been having endless problems recently getting my Audiobox USB to be recognised on my Win 7 machine. 

I have had many tickets with support. Things tried so far:

  • Installing windows updates
  • Installing BIOS, USB and Chipset drivers 
  • Using a USB hub which is powered from the mains
  • Trying pretty much every USB port on my machine

Nothing I do will make this thing connect without fail every time. And currently the success rate is about 10%.

Reaching out to see if anyone else has been through the same and come out the other side...

3 Answers

0 votes
answered May 15 by perdador (250 points)
I'm having similar issues.
0 votes
answered May 21 by timothyweaver1 (140 points)
I just received my device yesterday and I am also having these same issues.  It's infuriating.
0 votes
answered May 21 by chrisastles (370 points)
Sadly I don't think Presonus really care about this issue.