Questions & Answers

Why is no audio coming from the Studio 192 when working at 96kHz on Windows 7 SP1 x64?

+1 vote
asked Feb 18, 2016 in Studio 192 USB 3.0 Interfaces by AlexTinsley (840,690 points)

(A recent customer asked us this question and we wanted to capture it here for the benefit of others who may have the same question)

I'm now working exclusively at 96k and random songs are producing no audio coming from the 192. They are songs that were playing fine a few days ago and now the meters show audio happening but there is nothing audible. I'm not changing sample rates. Please Help

1 Answer

+1 vote
answered Feb 18, 2016 by AlexTinsley (840,690 points)
Best answer
Think of the Studio 192 like a mixer for a moment. With UC Surface running in the background it mixes all the playback streams and sends them to Mix Out 1/2. With Studio One active and you do not have Cue Mix enabled on the master or sub output, your audio will play out of UC Surface Mix Output 1/2.

What is most likely happening is that when you change sample rates Windows will reset the output audio devices list in the playback tab in Windows Sound Playback devices. Microsoft sorts devices alphabetically. Make sure you have Mix Out 1/2 set as Default Output. If you change the sample rate, the default will change to HP 1 and you'll need to change the default back to Mix Out 1/2.

In Studio One make sure you have Cue Mix Outs enabled in the Output Tab in Audio I/O settings. This will result in UC Surface to bypass the mixer and allow Studio One to take over Mix Control of the outputs. Then you'll hear audio out of the sub outs and your headphone mix will be controlled by Studio One.