Questions & Answers

My Audiobox USB 96 is rapidly connecting and disconnecting from my computer.

+1 vote
345 views
asked Jun 19 in AudioBox USB by nickboles (130 points)
I installed all the drivers properly and the Universal Control application and the device keeps disconnecting and reconnecting rapidly for as long as it is plugged in. I purchased a new USB Type A to USB Type B cable and the issue persists. I have uninstalled and reinstalled the drivers multiple times and have not found a solution.

6 Answers

0 votes
answered Aug 1 by brendanyager (140 points)
I keep having the same problem, I don't know what to do but return it and find a better product. Their website has been no help.
0 votes
answered Aug 5 by christianlama (140 points)
This website has NO help at ALL
0 votes
answered Aug 7 by borisaranovi (240 points)
I'm experiencing disconnections any time the USB cable is moved even slightly.

There's another thread that was opened by someone who has the same issue: https://answers.presonus.com/51116/usb-connection-on-audiobox-usb-extremely-fickle-sensitive?show=51116

Do you experience the same, or is it unrelate to the USB cable/connector?
0 votes
answered Aug 8 by sallybtev (150 points)
I have the same problem. I uninstalled and re-installed UC countless times. It just works whenever it wants to.
0 votes
answered Sep 29 by benjaminwilkinson (140 points)
I was having this same issue and it took me hours to figure out.
I'm a little late on this thread, but for anyone else who comes across looking for answers.

For starters, even though the guide tells you not to use USB 3.0, for me it was wrong.

1. Uninstall the drivers/Universal Control and reinstalled them while connected to a USB 3.0 port
2. Restart your computer
3. Follow the instructions in this video.
(Be warned, they are in serious need of a pop filter.)
If for some reason that link no longer works, google search "power management on USB devices windows 10"
 
And yes I use Google as a noun not a verb, but only because it makes me feel superior to everyone else.
0 votes
answered Sep 29 by matthewfrisch (140 points)
I had the same issues as well just as I purchased the product. My issue was that it was in a USB 2.0 port instead of a 3.0 Port. If you cant tell the difference usually USB 3.0 has a blue port in the middle.
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