Oh, and another pro tip. Instead of google drive for sharing videos of your issue, use youtube. There is no way I am downloading anything from your personal drive on google. You already have a youtube account because you have a google account. With the video on youtube you may get helpful comments on your video, it would be easy to share it with support, etc, etc. Your approach is completely wrong and very unlikely to get you more advice than "contact support and use your manners".